Deliver Seamless Customer Experiences with 360° Back-office Services Pillar 6 : Back-office Services Customer Onboarding Human Resources Marketing & Branding • Streamlined customer onboarding • Sourcing and recruitment of talent • Market research and competitive • User training on product features • Managing administrative tasks insights for maximizing user adoption • Performance and productivity • Content creation and distribution • 24x7 support and troubleshooting management • Integrated marketing campaigns Accounting Services Application Support Customer Success • Financial management, budgeting, • Development, management, and • Proactive customer engagement and bookkeeping enhancement of SaaS applications strategies • Regulatory and tax compliances • Third party integration support • Customer feedback management • Forecasting and performance • Performance optimization through • User behavior and pattern analysis analysis bug fixes, patches, and updates for identifying opportunities