Common Enterprise-wide Challenges Faced by SaaS Businesses Product Owners/CTOs Finance and Accounting Teams • Resource constraints and skill gaps • Lack of in-house resources for accounting • Lack of testing automation • Disjointed systems for different financial modules • Poor change request management • Cumbersome bookkeeping and ledger management • Slow product development and go-to-market • Difficulty in managing reports and reconciliation Onboarding and Customer Support Customer Success Teams • Large volume of support tickets • Lack of personalization • Manual multichannel support • Customer churn risks • Failure to meet SLAs • Absence of customer feedback mechanism • Language and time zone barriers • Time-consuming customer trainings Sales and Marketing Leaders • Lengthy and cumbersome sales cycles • Inability to schedule ICP-qualified meetings • No automation and data intelligence tools • Struggling with third-party integrations